Manulife Long-Term Disability Complaints

Long-term disability complaints are one of the most common reasons people seek disability appeal services from Manulife. When you file an appeal, our team will review your claim to determine if it was properly handled by your provider. We can help you identify if there were additional mistakes or omissions that should have been caught, enabling you to pursue a better outcome on your own.

If you think Manulife has violated the Insurance Act, there are different processes depending on the province you reside in. For Ontario, the process requires you to identify the correct issue with Manulife or one of their agents. The process will be much easier and more effective with the help of a lawyer.

The following are the steps outlined by the Financial Services Regulatory Authority of Ontario (FSRA):

Step 1: Find your insurance company's complaint officer
Step 2: Request a final position letter on your case. 
Step 3: If your insurer has not referred you to the OmbudService for Life & Health Insurance (OLHI) and you feel the insurance company or agent may have breached the Insurance Act, then send a complaint to FSRA. FSRA will consider your complaint if relevant documentation exists that supports your complaint.

The FSRA considers a range of outcomes when reviewing consumer complaints:

• If the matter is not something we can take action on, they will let you know or may refer you to an organization that can help
• If they need more information from you, they will contact you
• If the matter you have raised does not break any laws they enforce, they will close the case
• If the matter you have raised potentially breaks any laws they enforce, they will consider what action, if any, should be taken

To file a complaint with the FSRA, fill out the form linked below:

FSRA Complaint Form

Call 905-522-9799 for more information and how Findlay Personal Injury Lawyers can help you successfully file a complaint and receive the coverage you deserve.