Sun Life Financial Long-Term Disability Complaints


Sun Life Financial Long-Term Disability Complaints
September 16, 2022

If Sun Life Financial has denied your long-term disability claim, or if you believe your claim was denied incorrectly, you may be able to file a complaint. While the process for filing an appeal varies between providers, many require you to submit a complaint and supporting documentation. Sun Life can always make mistakes during the process, and you are allowed to be vocal of any errors you find. If you need help filing an appeal, we can help.

If you think Sun Life has violated the Insurance Act, there are different processes depending on the province you reside in. For Ontario, the process requires you to identify the correct issue with Sun Life or one of their agents. The process will be much easier and more effective with the help of a lawyer.

The following are the steps outlined by the Financial Services Regulatory Authority of Ontario (FSRA):

Step 1: Find your insurance company's complaint officer
Step 2: Request a final position letter on your case. 
Step 3: If your insurer has not referred you to the OmbudService for Life & Health Insurance (OLHI) and you feel the insurance company or agent may have breached the Insurance Act, then send a complaint to FSRA. FSRA will consider your complaint if relevant documentation exists that supports your complaint.

The FSRA considers a range of outcomes when reviewing consumer complaints:

  • If the matter is not something we can take action on, they will let you know or may refer you to an organization that can help
  • If they need more information from you, they will contact you
  • If the matter you have raised does not break any laws they enforce, they will close the case
  • If the matter you have raised potentially breaks any laws they enforce, they will consider what action, if any, should be taken

To file a complaint with the FSRA, fill out the form linked below:

FSRA Complaint Form

Call 905-522-9799 for more information and how Findlay Personal Injury Lawyers can help you successfully file a complaint and receive the coverage you deserve.

Head Office
20 Hughson Street South, # 510
Hamilton, Ontario L8N 2A1

We offer free consultations
Hamilton | Burlington | Brantford | Niagara Falls | St. Catharines

Disclaimer: The information throughout this website is not intended to be taken as legal advice. The information provided by Findlay Personal Injury Lawyers is intended to provide general information regarding personal injury law, catastrophic injury cases, wrongful death claims, medical malpractice lawsuits, car accidents, truck accidents, motorcycle accidents, and more for residents of Hamilton, Burlington, Stoney Creek, Brantford, Niagara Falls, and nearby areas in Ontario. This website is not intended for viewing or usage by European Union citizens. If you are interested in learning more about our law firm, please contact us for a personal consultation.

©2022 Findlay Personal Injury Lawyers. All rights reserved. Read our Privacy Policy.
crosschevron-down linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram