Canada Life Financial Long-Term Disability Complaints

Long-term disability complaints are common when you need to appeal a denied insurance claim from Canada Life. When you file a complaint, our team will review your claim to determine if it was properly handled by Canada Life. In addition, we can help you to identify any other errors that may have been overlooked, allowing you to achieve a better outcome.

If you think Canada Life has violated the Insurance Act, find out what requirements need to be met in your province of residence. For Ontario, the process requires you to identify the correct issue with Canada Life or one of their agents. The process will be much easier and more effective with the help of a lawyer.

The following are the steps outlined by the Financial Services Regulatory Authority of Ontario (FSRA):

Step 1: Find your insurance company's complaint officer
Step 2: Request a final position letter on your case. 
Step 3: If your insurer has not referred you to the OmbudService for Life & Health Insurance (OLHI) and you feel the insurance company or agent may have breached the Insurance Act, then send a complaint to FSRA. FSRA will consider your complaint if relevant documentation exists that supports your complaint.

The FSRA considers a range of outcomes when reviewing consumer complaints:

• If the matter is not something we can take action on, they will let you know or may refer you to an organization that can help
• If they need more information from you, they will contact you
• If the matter you have raised does not break any laws they enforce, they will close the case
• If the matter you have raised potentially breaks any laws they enforce, they will consider what action, if any, should be taken

To file a complaint with the FSRA, fill out the form linked below:

FSRA Complaint Form

Call 905-522-9799 for more information and how Findlay Personal Injury Lawyers can help you successfully file a complaint and receive the coverage you need from Canada Life.